Return & Refund Policy – Christmas Ornaments

Thank you for shopping with Twincrafters! We take pride in creating quality, handcrafted ornaments and want every customer to be happy with their purchase.

All Ornament Sales Are Final

Due to the handcrafted and seasonal nature of our Christmas ornaments, all ornament sales are final.

We do not accept returns or exchanges for change of mind, incorrect design selections, or other buyer preferences, except where required by applicable law.

This policy applies to all Christmas ornaments, including standard, personalized, and custom-made designs.

Personalized & Custom Ornaments

Personalized and custom-made ornaments are created specifically for each customer.

Please carefully review all names, spelling, dates, colors, and other personalization details before placing your order.

Twincrafters is not responsible for errors in personalization information provided by the customer. However, if we make a mistake during production, we will make it right.

Damaged, Defective or Incorrect Items

We carefully inspect and package every ornament before shipping.

If your ornament arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

When contacting us, please provide:

• Your order number

• A brief description of the issue

• Clear photographs of the ornament and packaging, if possible

If the issue was caused by Twincrafters or occurred during shipping, we will arrange an appropriate replacement or refund at no additional cost to you.

Return Shipping

Please do not send any items back without contacting us first.

If a return is necessary because of damage, a defect, or an error by Twincrafters, we will provide instructions and cover the applicable return shipping costs.

Refunds

When a refund is approved, it will be issued to the original payment method.

Please allow up to 7 business days for Twincrafters to process an approved refund. Your bank or payment provider may require additional time for the funds to appear.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests are not guaranteed once production has started or an order has shipped.

How to Contact Us

If you have any questions or concerns about your order, please contact us:

Email: tom.wyatt@twincrafters.com

Please include your order number so we can assist you as quickly as possible.

Your satisfaction matters to us, and we're committed to making things right when there's a problem with your order.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

Production & Shipping

Each Twincrafters ornament is carefully crafted using laser-cut acrylic and vibrant UV printing.

Processing Time: Please allow 3–5 business days for your ornament to be prepared for shipping.

Shipping: Every ornament is carefully packaged to help protect it during transit. Shipping costs and estimated delivery times are calculated at checkout.

Tracking: Tracking information will be provided when available.

Please Note: Processing times do not include shipping transit time. During busy holiday periods, production and delivery may take longer.